Responsible for managing accounts that bill at platinum level (over 50K/Mo) 24 x 7 availability to support your assigned accounts. Conduct weekly meetings with assigned Premier accounts. Minute each meeting weekly and follow up on all actions Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, et

Maintain and manage Granite's Premier accounts. 24 x 7 availability to support your assigned accounts. Conduct weekly meetings with assigned Premier accounts. Minute each meeting weekly and follow up on all actions Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc. Communicate directly with

Maintain and manage Granite's Premier accounts. 24 x 7 availability to support your assigned accounts. Conduct weekly meetings with assigned Premier accounts. Minute each meeting weekly and follow up on all actions Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc. Communicate directly with

Assign work or tasks to team members daily Manage variable workload to ensure all work is completed timely Forecast conditions and implement plan for workload and projects to meet goals Coaching and training to develop supervisors Hold weekly I ls with every member of team First level of contact for personnel issues Perform general tasks, such as weekly reports and admini

Ability to define the customer's need while coordinating with the Sales and Premier team to gather comprehensive information about the pricing and solution requirements. Work with solution engineers to analyze the customer's requirements to ensure the proper solution is quoted. Collaborate with the Legal Team to ensure pricing terms and requirements are incorporated into

Ability to define the customer's need while coordinating with the Sales and Premier team to gather comprehensive information about the pricing and solution requirements. Work with solution engineers to analyze the customer's requirements to ensure the proper solution is quoted. Collaborate with the Legal Team to ensure pricing terms and requirements are incorporated into

Develop and promote subject matter expertise and platform proficiency Facilitate customer solution design and deployment based on customer and business needs Develop and implement hardware and virtual device configurations Support tier 3 escalation and technical troubleshooting Network maintenance and patching/update support Collaborate with business units to identify and

Work with internal resources to implement Managed Services solutions in the field Create configuration modifications alongside engineering to support project scale and execution Reconfigure devices as needed in troubleshooting environment Act as first level of troubleshooting during initial site turn up Develop and promote subject matter expertise and platform proficiency

Remotely troubleshoot data network and mobility issues remotely via the phone and Go to meet with Granite customers and field technicians. Professionally and accurately handle customer requests including technical and non technical inquiries. Answer routine questions regarding service installation, product features, outages, and component level problems. Follow up with cu

Required to obtain and maintain a US government clearance. Assist in resolving high level escalations as required. Conduct quality assurance checks for calls and trouble tickets. Handle customer requests, both technical and non technical, professionally and accurately. Manage department metrics and complete weekly reports. Conduct weekly one on ones with NetOps Technician

Daily analysis and reporting on previous days data trends Review of high alert volume customer monitoring solutions and thresholds Zabbix trigger logic and threshold updates to fine tune monitoring Data collection outage analysis and RFO preparation Weekly reporting on improvement recommendations High level vendor specific template updates to improve general alerting prof

Proactively identifying and addressing areas for improvement in training content and materials to drive enhanced productivity and performance. Designing and delegating thoughtful approaches to augmenting corporate training programs that suit organizational needs. Leading initiatives aimed at upskilling our learning and development team members to thrive in our evolving te

Lead team that provides Day 1 Support for SDWAN and Security products for customer locations and acts as first level or troubleshooting during initial site turn up Provide team support for configuration modifications alongside engineering to support project scale and execution of overall network solution Develop and promote subject matter expertise and platform proficienc

New Business Development Nationally for State, Local and Education Districts (SLED) Travel within an assigned sales territory to conduct face to face meetings with potential and existing SLED customers. Responsible for selling advanced Data solution based services such as MPLS, VPN, VOIP, SIP Trunking, Cloud based PBX Wireless Networks, and dedicated internet access. Buil

Work on pricing SLED, federal and EIS proposals Prepare margin and special pricing analysis in support of sales Prepare monthly reports in support of senior management Work on maintaining and updating existing contracts Responsible for proposal preparation, and government customer account analysis. Participate in competitive strategy meetings regarding contract language,